Within 30 days of receipt of your shipment (including gifts), you may return
any of the following items to Media Services Solution Center, for any reason,
for a full refund (we'll also refund the shipping cost if the return is a
result of our error):
- Any book in its original
condition (or that we recommended and you didn't enjoy)
- Any unopened (still in
its plastic wrap) CD, DVD, software
- Any downloadable software
title
Please note that we can process returns and refunds only for items purchased
from Media Services Solution Center. (See below for policies regarding items
purchased from our partners.) We cannot exchange items unless they are
defective or damaged. Items that are returned more than 30 days after delivery,
are in unsellable condition, or are missing parts will be charged a restocking
fee at our discretion. We cannot accept items returned after 60 days.
Exchanges of Damaged or Defective Items
Media Services Solution Center can exchange items only if they are defective
or damaged.
Refunds
We'll notify you via e-mail of your refund once we've received and processed
the returned item. You can expect a refund in the same form of payment
originally used for purchase within 7 to 14 business days of our receiving your
return. If your return is not due to our error, we will deduct the shipping
costs from your refund.
Did you use a promotional code or certificate?
If you paid for all or part of an item you want to return with a promotional
coupon or code, that part of your refund will be credited to your account,
available to use the next time you place an order at Media Services Solution
Center. Please note, however, that promotional credit may be refunded and
reused only if the promotion has not yet expired.
Packing and Sending Your Return
Just a few simple steps:
- Pack the items along with the
packing slip (receipt) securely in a box. You can use the box the items
arrived in or another box, if you prefer.
- Affix the shipping label to
the outside of the box.
- Leave the package for your
mail carrier to pick up.